Our strategic plan articulates a shared vision as the AOA体育平台 system and its communities work together toward common goals.
AOA体育平台 2023 - 2027 Strategic Plan
Learn more about how we will work together to advance our vision for the future.
Strategic Priorities
These five strategic priorities form the foundation for our efforts over the next five years and determine the system鈥檚 strategic direction.
GOAL: AOA体育平台 will foster trusting partnerships to improve and promote the overall health, environmental, and economic well-being of the communities we are privileged to serve.
Strategies & Five-Year Targets
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Health Equity and the Social Determinants of Health |
Environmental Sustainability |
Employer Engagement |
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Expand screening and/or documentation to 100% of appropriate patients system-wide for Social Determinants of Health, Race, Ethnicity & Language, and Sexual Orientation Gender Identity. |
Reduce greenhouse gas emissions 25% by 2027 and reach net-zero emissions by 2050. |
Lower the cost of care for a population of commercially insured individuals. |
GOAL: AOA体育平台 will nurture a culture of caring in which empathy at every interaction with our patients (and each other) leads to a patient鈥檚 best health outcomes.
Strategies & Five-Year Targets
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Access |
Quality |
Patient Experience |
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Provide patients with multi-channel, convenient access to high quality care at the time and place of their choosing. |
Achieve 4-Star or greater CMS rating for Quality across the enterprise.
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Achieve top quartile performance in patient experience ratings across the continuum. |
GOAL: AOA体育平台 will cultivate an affordable and sustainable care delivery model to assure convenient access to high quality care.
Strategies & Five-Year Targets
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Financial Performance |
Care Variation Reduction |
Earnings Diversification |
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Return operating margin to at least 3% in order to make strategic infrastructure and programmatic investments. |
Realize improved quality and lower the cost of care for 30 diagnoses. |
Achieve 20% of earnings sourced from value-based arrangements and new business lines. |
GOAL: AOA体育平台 will advance a culture of innovation, continuous learning, and performance improvement, promoting a discipline of accountability.
Strategies & Five-Year Targets
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Learning Health System |
High Reliability |
Digital Experience |
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Align science, informatics, incentives and culture to accelerate continuous improvement and care innovation throughout AOA体育平台. |
Achieve 20% reduction in measurable harm over 5 years, as measured by the No Harm Index. |
Enable 100% of appropriate patient encounters to be performed using digital technologies. |
GOAL: AOA体育平台 will further the development of an inclusive environment where all care team members can thrive and feel supported to realize their full potential.
Strategies & Five-Year Targets
| Culture & Engagement | Leadership Development | Workforce Development |
| Achieve top quartile performance in overall Care Team Engagement. | Create and implement a comprehensive Leadership Development program that supports our leaders and enables them to advance their teams. | Prevent and reduce violent incidents by implementing a comprehensive Workplace Violence Prevention Program (WVPP) |