We're here to make your stay more comfortable
We want your stay at AOA体育平台 Maine Medical Center (MHMMC) to be as comfortable as possible. Read on for information about how to stay connected during a hospital stay, how to access spiritual care, ways to pass the time and more. We look forward to providing you and your loved ones with a supportive and healing experience.
Customer service
Customer service representatives are available to assist with check-in, escort you to your destination, and any other questions you may have during your stay. Representatives are located at our entrances and throughout the medical center for your convenience.
Concierge care
We are here to make you stay more comfortable. That's why concierge care is a complimentary service during your hospital stay. We are here to help with non-clinical needs such as phone chargers, games, newspapers and personal care items. View our .
Spiritual care
Spiritual care professionals can provide a comforting presence to patients and families in times of emotional and spiritual need. Chaplains of many faiths are available to speak to, or pray with patients who request spiritual care. Learn more about spiritual care services.
Connect with friends and family
- Need help with the latest technology available on phones, tablets or computers? .
- Your medical information and test results can also be shared with loved ones via the MyChart patient portal. Select 鈥淪hare My Record鈥� from the main menu to grant access to a friend or family member. Questions about the MyChart patient portal? Call 855-255-2300.
More about our services
- : Free for 30 days
- Portland Public Library (): To open a temporary eResource library card, email [email protected]
- : Free for 30 days
- : Stay social and connected! Make it a point to have at least one conversation with a loved one each day. Zoom can be used on all devices/computers with a camera and microphone.
- Meditation resources:
- site for managing stress and anxiety
- online learning for all ages
- , and 鈥� Visit locations all over the world virtually with 360-degree videos and photographs.
- offers a wide variety of virtual field trips.
- 鈥� Type in any address, select street view and explore the area. Not only can you take a virtual trip down the streets, but you can also 鈥渟tep鈥� into many museums and landmarks, such as:
- 鈥� Washington, D.C.
- 鈥� Rome, Italy
- 鈥� Wiltshire, United Kingdom
- 鈥� Versailles, France
- 鈥� Great Barrier Reef, Australia
Enhancing the patient and family experience across all MHMMC facilities is a strategic priority for our organization. MHMMC is committed to fostering a patient-centered care environment in which patients and their families are fully engaged and empowered to take ownership of their health.
We encourage patients to partner with their health care providers to achieve personalized health goals. Efforts to improve patient and family experience are managed by the Director of Patient Experience under the guidance of the inter-personal Patient Experience Leadership Advisory Council. The Patient Experience program also collaborates with and supports the Patient and Family Advisory Council (PFAC).
MHMMC's patient experience program includes:
- Providing appropriate education and training to employees and professional staff
- Taking appropriate steps to make the physical environment of care more welcoming
- Implementing evidence-based interventions to improve the patient and family experience, such as: hourly rounding, improving communication with patients and families, adequate pain management, compassionate, empathy training, and more
- Improving and standardizing training for the First Impressions team that includes customer service representatives, operators and volunteers
- Using patient experience provider coaches, scripting and service recovery as appropriate
- Incorporating patient centeredness in recruiting and onboarding of new employees
- Managing and distributing the data from HCAHPS and Real-time surveys
If you have any questions for the Patient Experience team please contact us at [email protected].